As a Mac user, I wish Microsoft...:As a Mac user, I wish Microsoft would run an Apple-like ad about the process by which Mac users get service for broken hardware. It would be really hard for Apple to respond, because their system for dealing with broken hardware is itself horribly broken. They need some serious incentives to fix this.
I'm lucky that a local independent store is pretty good at quick turnaround on repairs. But that's still second-bestcompared with the on-site services that you get with Lenovo or Dell extended warranties.